By Louis E. Freund,Wojciech Cellary

ISBN-10: 3319604856

ISBN-13: 9783319604855

This booklet explores the various ways that human-factors engineering impacts corporations’ and firms’ health and competitiveness. It covers a wealth of interrelated themes similar to provider engineering, carrier technological know-how, human–computer interplay, carrier usability, angle and opinion overview, servicescape layout and assessment, and coaching for carrier supply. extra subject matters comprise provider platforms modeling, anthropology in carrier technology, and consumer event, in addition to moral matters and the effect of an getting older society. in keeping with the AHFE 2017 overseas convention at the Human aspect of carrier Engineering, hung on July 17–21, 2017, in l. a., California, united states, the ebook presents readers with a accomplished, normal view of present examine and demanding situations within the vital box of provider engineering. It additionally presents sensible insights into the improvement of companies for other kinds of agencies, together with health and wellbeing care businesses, aviation companies, manpower allocation, hospitality and leisure, in addition to banking and fiscal institutions.

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Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing) by Louis E. Freund,Wojciech Cellary


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